MANILA, PH – Digital transformation enabled customers to take the lead in the purchase cycle. This reality is exerting pressure in businesses to create meaningful and remarkable customer experiences.

Franco del Rosario, Managing Consultant of Six Sigma Consulting Manila will reveal the Customer Experience (CX) trends in retail.

Customer Experience (CX) Management Seminar presents a transformation opportunity to eliminate underlying customer pain points and re-invent customer experiences (CX) – from the customers’ point of view – making it faster, easier and more convenient than traditional channels to engage.

Learn More: https://www.fmi.com.ph/events/2nd-customer-experience-management-seminar-2018/

This learning event discusses customer behaviour and habits, data analytics, organizational and cultural changes, creating value beyond products and purchases, measuring CX, effective customer retention strategies, employee engagement, and understanding of digital customer experiences.

Maria Luz ‘Yayu’ Javier, President and COO of Avanza, Inc. gives you the power to understand your customers and offer them a truly personalized experience.

The participants from last year’s Customer Experience (CX) Management Seminar held September 06, 2017 at AIM Conference Center, Makati City, PH.

Learn how to create strategy and CX program that encompasses all customer interactions. Such CX program entices customer to remain loyal and become advocates of your brand.

Know how to create a killer CX for your brand with Ed I. Mapa, Jr., Founder and CEO of Castle By The River – A Digital Transformation Agency.

Know the other ways, apart from financial and customer feedback, that can help you measure if your CX strategy is working.

Attend Customer Experience (CX) Management Seminar 2018 on April 13, 2018 at AIM Conference Center, Makati City, PH.

This program is organized by Fiera de Manila, Inc. (www.fmi.com.ph)

For Inquiries: Call: +632 896-0639, 896-0637, Email: norelyn@fmi.com.ph, Visit Website: www.fmi.com.ph