Lean Six Sigma Master Black Belt
Process Excellence: Shaping the Future and Being Relevant in Disruptive Environment
in the 7th Six Sigma and Process Improvement Conference 2016
by Dr. Anurag Mishra, Ph.D.,
Head, Business Excellence,
Robotic Process Automation, Operation Consulting,
Transformation and Innovation, Accenture PH
Speed and the ability to adapt to changing market conditions are today’s challenges of every business. The emergence of new technologies and innovation are disrupting traditional and existing markets.
Some businesses have disappeared and start-ups no longer have major barriers to entry. Business models are being disrupted causing massive pressure on margins – Robotics, AI, Big Data, Machine Learning are just some of the big disruptors.
Indeed, the landscape of competition has shifted and changed as digital environment made every processes, market dynamics, and behavior agile, flexible, measurable, and customer-centric.
Creating value to customers is a game changer for sustainability. At the heart of every business, customer-centricity is the foremost mindset.
As process owners and transformational leaders embarked on a powerful continuous improvement strategy, Six Sigma combined with other methodologies and tools are vital in re-tooling skill sets of workforce, building human capacities, and engaging them in the culture of innovation and work excellence.
The conference will help business leaders, owners and professionals cope with the ever changing market shifts and dynamics through data-driven decision-making and innovative thinking.
CEOs, Presidents, Managing Directors, General Managers, Business Owners, Entrepreneurs, Senior Level Managers, Process Owners/Analysts, Lean and Six Sigma Practitioners, Strategic Planners, Corporate Planning Executives, and those who are continuing with business excellence and continuous improvements in their organization.
– Package of 5 Delegates + 1 Free
– 10% Discount for Early Bird (Register on or Before February 15, 2018)
– 20% discount for Academe/Students/Government
– 10% Discount for Past Delegates
Lean Six Sigma Master Black Belt
Six Sigma Master Black Belt,
Vice President, Business Excellence Leader,
Director for Strategic IT Management Practice and Consultant,
Cogniseed Consulting Inc.
General Manager and Founder,
Core Enabler Business Process Solutions, Inc.
Six Sigma Belt Guru, Inc.
Managing Consultant, MVHS Management Consultancy,
Financial Advisor, Manulife Philippines
Founder and CEO,
Castle By The River, A Digital Transformation Agency
Vice Chairperson and Assistant Professor,
Department of Industrial Engineering
De La Salle University
Senior Faculty, Center for Lean Systems and Management,
College of Engineering, De La Salle University
Six Sigma Consulting Manila
Head of Innovation,
The Insular Life Assurance Co., Ltd.
Human Capital (HC) Specialist V,
Day 1, April 26, 2018, Thursday
1. Seven Steps to Operational Excellence
New companies are disrupting established markets by changing the focus from the business bottom line to customer experience, and it’s paying off. Making the customer the focal point of every process can drastically change your organization’s way of doing business for the better.
Operational excellence is no longer the exception, it’s the expectation from consumers.
To remain competitive in the market, you need to take a considered and intentional look at your business and make changes where appropriate. These seven steps will set you on the right path to achieving operational excellence.
2. Creating a Culture of Innovation in the Organization: A Journey for Business Leaders
What are the ways to jumpstart the innovation culture and thinking in the organization? Is your organization known for agility and creating unique products and services? Does each employee in your organization internalize the value of failing fast? These are indicators you’ve established an innovation culture. Corporate surveys and KPIs don’t measure an organization’s ability to innovate. These only focus on outputs, and frankly, most of these are too subjective. Innovation capabilities are measured by inputs and outputs. How do business leaders create innovation initiatives to manage change and market?
3. Understanding what it takes to win: A paradigm shift from cost stripping to customer-centric growth opportunities
The way we think about driving enterprise change needs to be switched from cost and efficiency to the new sets of ideas that enable our businesses to win. This is where the strategies fall short: until you understand what it truly takes to win, meaningful transformation will not happen.
Is what you are doing aligned with customers and market? Find out how: Translate the customer and market needs into new business models and operating models; Set up new goals and KPIs; Use customer excellence programs to get closer to customers; Unify operational excellence challenges (quality, lead time, pricing, customer support, etc.) to align back to the customer and market needs; Identify transformational opportunities that drive up the share price and create significant revenue growth.
4. Customer Journey Optimization: Lean Operations in the Age of Customer Centricity
Learn how to optimize the Customer Journey in Eight Steps. Lean principles and thinking helps bridge the gap by connecting fact-based customer journey analysis to operational efficiency.
Providing Six Sigma project leaders with appropriate project definitions is an underestimated challenge in managing Six Sigma initiatives. Project charters typically contain project scopes too broad or too high level, with weak or unclear problem and goal statements. This can cause newly trained project leaders to use their precious time trying to ‘boil the ocean’.
One of the key success factors for Six Sigma programs is establishing good project starting points through appropriate problem definitions. How should this be approached? The 1-2-3 model shows that strategic improvement initiatives need to be started at the top, and that a natural downward flow, in which everyone understands his or her role, is critical.
6. How to Create VSM (Value Stream Map) in Six Sigma Initiative?
VSM is a process mapping technique used to document, analyze and improve the flow of information or materials required to produce a product or service for a customer. It provides end-to-end process scope and insights to identify wastes, reduce process cycle times, and implement process improvement. Know more on how to use VSM in your Six Sigma project.
7. The 10 Key Project Management Skills for Solving Project Issues
In managing Six Sigma projects, one should be prepared with skill sets in solving project issues that greatly affect project performance and success. What are these key project management skills that Six Sigma practitioners should develop and acquire? Check if you have these skill sets to start your Six Sigma project.
Day 2, April 27, 2018, Friday
1. A New Approach to Kaizen
The underlying philosophy of Kaizen is every process needs to have an improvement plan. To incrementally improve current state, begin with the end in mind. Use Kaizen as a means towards the creation of the perfect Value Stream.
2. The Crossroad of Lean Six Sigma and Design Thinking
Continuous improvement methodologies evolve through time just as market shifts occur in global economies. One factor is certain though – – the focus on the Voice of the Customer (VOC) becomes a potent consideration in planning and mapping improvement strategies. Take a closer look at the processes of Lean Six Sigma and Design Thinking where they converged as tools for continuous improvement initiatives.
3. Process Improvement (PI) and Data Analytics (DA): Why it Matters?
First, why do you need data? Second, you’ll start gathering data. Third, wow! This is huge data. Fourth, now what?
This session discusses why analytics is important as it uncovers hidden patterns, unknown correlations, market trends, customer preferences and other useful information. It is useful to organizations in making efficient PI projects to provide well-informed business decision. The answer is hiding in your data sets, you should start your analytics journey! Because, if you don’t measure it, you can’t improve it.
4. The Process of Digital Business Reinvention
The convergence of digital technologies with new cognitive solutions has created a data-driven world that is fundamentally changing both business and operating models. Digital business reinvention requires a significant commitment. A key first step starts with the streamlining of processes and digitization of activities across the end to end process. This is critical to accelerate the benefits of successful business process digital reinvention.
5. What’s Ahead of Robotic Process Automation (RPA) and Artificial Intelligence (AI)?
Robotic Process Automation (RPA) and Artificial Intelligence (AI) are being leveraged by businesses the world over in a wide variety of sectors to provide a vital competitive advantage.
RPA is a journey. Are you ready to take the next step? Discover the main obstacles to successful RPA Implementation, trends in RPA and AI implementation, the rise of the use of robots in day-to-day operations and changing attitudes to AI and Machine Learning.
If you have launched a transformation initiative, business process maturity model help assess your progress across key dimensions, provide qualitative and quantitative data on how successful the transformation is through a maturity model that will further enhance the current state or do re-engineering on the current processes for change management based on the results of a scorecard or roadmap.
7. Creating a Vehicle for Change and Continuous Innovation
Change management is the discipline that guides how we prepare, equip and support individuals to successfully adopt change in order to drive organizational success and outcomes. Organizations need to create a platform to engage employees across different generations and experiences. No matter what your initiatives are, be it starting a lean program or implementing a new business or IT system, a key part of transformation is about effectively managing the change.