Be part of this Seminar-Workshop and lead your company to strategic transformation through process management, scorecarding, customer-centricity, and sustained culture of operational excellence.
Seminar-Workshop Description and Content Outline
Does your organization have the management system required to make strategy execution a competitive advantage? Does your organization have the leadership capability that looks at process, think lean, focus on customer-centricity, and develop a sustained culture of operational excellence?
This Seminar-Workshop will examine the increasing relevance of strategy execution, performance management and scorecarding in a time of increasing market competition, business and economic uncertainty and change.
Participants will learn and acquire skills and knowledge needed to implement strategic planning, process management, and use Balanced Scorecard Model to improve overall management performance.
I. Creating a Link Between Strategy, Process and Balanced Scorecard (BSC) Model
1.1 Developing the Strategy: Mission, Vision, Values, Strategic Analysis, and Formulating Strategy
1.2 Translating the Strategy: Defining Strategic Objectives, Selecting Measures, Targets, and Strategic
Initiatives – Workshop
1.3 The Balanced Scorecard (BSC) Model
– Defining BSC Framework
– Strategy Map in BSC
– Benefits of BSC
1.4 Defining and Deploying Performance Measures Through Process Structure
– The EFQM Excellence Model
– Design and deploy performance measures
– Update strategy road map
II. Managing and Improving Process
– Concept and Framework of Business Process Management (BPM)
– SIPOC
– Process Map – Workshop
– Process Tree Diagram – Workshop
– ISO 9001 Process Approach
Improving Processes
– Lean Thinking: Creating Value by Eliminating Waste
– MUDA, TIMWOOD
– Value Stream Map (VSM) – Workshop
III. Leadership for Strategy Execution
– Developing a Culture of Operational Excellence
– Instill a preferred leadership style/culture in the organization
– Approaches and motivations for senior executives who led BSC implementation in the organization
– Identifying and managing leadership capabilities to ensure a participative culture of accountability
– Achieve sustained performance, values-based leadership and planning that recognizes human dynamics
Who Should Attend
CEOs, Presidents, Managing Directors, Strategic Planners, Business Owners, Entrepreneurs, Process Owners/Analysts, Risk Managers, Lean and Six Sigma Practitioners, Senior Level Managers and those who are practicing and beginning the journey of business excellence and continuous improvement within their organizations.
Discounts and Payment Scheme
Php 16,599 2 days attendance, inclusive of meals and kit
US$ 450 for Foreign Nationals, inclusive of meals and kit
– Package of 5 Delegates + 1 Free
– 10% Discount to Past Delegates
– 20% Discount to Academe/ Students/ Government
What They Say About The Seminar-Workshop?
Set the bar of work excellence in your organization and be a part of this Seminar-Workshop!
‘We are currently doing the business improvement project in our organization. This seminar gave us the roadmap and the tools needed to achieve our project milestones.’
– Rene L. Orias, Senior Operations Auditor, Del Monte Fresh Produce Philippines, Inc.
‘The seminar has a unique flow and approach on Strategic Management. Efficiently utilize time presenting concise but catchy and learning discussion for some of those speakers.’
– Abigaile Lynne E. Aguila, Asalus Corporation, Intellicare
‘Good start for my group and organization as we move towards operational excellence. Insights, theories, learnings are applicable and eye-opener…’
– Eleanor O. Domingo, QMD Manager, Magsaysay Transport and Logistics Corp.
‘My know-how in strategic planning was widened and elaborated.’
– Louie G. Llantada, Corporate Planning Assistant, Isuzu Philippines Corp.
‘I learned how to be more structured and ever evolving with our own process in the company.’
– Renelyn V. Tabuena, Customer Care Manager, Jobstreet.com
‘The seminar has provided me considerable insights that I can adapt in our current operations.’
– Andy Canilao, SVP and CFO, Pacific Concord Properties, Inc.
‘This was an excellent Seminar-Workshop. I found it well, worth my time and investment.’
– John Stanley Stubblefield, John Stubblefield Company
The Resource Speakers and Experts
Dr. Anna Bella Siriban-Manalang, Ph.D.
Dr. Anna Bella Siriban-Manalang, Ph.D.
Associate Professor in Industrial Engineering
Director, Center for Lean Systems and Management
De La Salle University
She has conducted various training and consulting on strategic management, quality/systems improvement/ standardization, Balanced Scorecard, performance measurement and monitoring, and organizational development for various clients, such as, Unilever, Macro Asia, Globe Innove, and PLDT amongst others.
She authored two (2) publications, such as: ‘The Development of an Assessment Model for determining the Level of Total Quality Management adoption in large Philippine Manufacturing Companies: An Exploratory Study and ‘Lean Engineering Education: DNA for Change Planning for the Future of Mechanical Engineering Education with Sustainability, Systems and Ethics Competency’ for ASME, US with three (3) international collaborators. She is a member of the International Resource Panel of the United Nations Environmental Program.
Dr. Beng is Associate Professor of Industrial Engineering at the De La Salle University. She finished her BS & MS in Industrial Engineering from the University of the Philippines and Ph.D. in Industrial Engineering from the De La Salle University.
Bryan Gobaco
Bryan Gobaco
Vice Chairperson and Assistant Professor
Department of Industrial Engineering
De La Salle University
He conducted various trainings and consultancies on Systems Modeling and Optimization, Six Sigma, Quality Systems and Design of Experiments, Market and Industry Study/Research and Process Improvement and Documentation for such prestigious clients as Jollibee Foods, Inc., San Miguel Corporation, National Foods Limited-Australia, Zuellig Pharma Philippines, Nittetsu Metal Corporation, Bataan 2020 Inc., Johnson & Johnson Asia Pacific, and Sanyo Electronics Inc., among others. Bryan co-authored ‘A Closed Loop Supply Chain for re-manufacturable Electronic Gadgets’ which was presented at the 3rd National Operations Research Congress, and ‘Assessing Advanced Production Strategy in a Service Operation’ presented in the 11th Osaka University-DLSU Academic Research Workshop. He earned both his Bachelor of Science Degree in Industrial Engineering and his Master of Science Degree in Industrial Engineering at the De La Salle University. He was conferred ‘Graduate with Distinction Award’ for his Master of Science Degree in Industrial Engineering. Bryan is currently pursuing his Doctor of Philosophy in Industrial Engineering at the De La Salle University.
Cecilia ‘Chilly’ C. Lopez
Cecilia ‘Chilly’ C. Lopez
Operational & Process Excellence Manager
SC Johnson Philippines ROHQ
Lean Six Sigma Black Belt
She was the Quality Leader of SPI Global for ten (10) years as Vice President of Strategic Excellence. She was in-charge of Center of Excellence, Quality Assurance and Language and Product Training. Prior to SPI, she worked with Citibank for eight years working in the field of Customer Service, Account Management and Quality, where Six Sigma was the primary foundation for Continuous Improvement. She moved to handling the internal PLDT Call Centers in 2000 where she managed the transition to the new Directory Assistance software. After which, she moved to SPI Global – CRM as a Quality Manager from 2002 to 2006. Chilly had been the leader responsible for building the values of Quality & Excellence for SPI Global – CRM.
